From "Please Click" to "Can't Quit You."

Retention isn't magic—it’s strategy, timing, and treating your customers like people. Aaron Schwartz (Orita) is joined by Olivia Grant (Growth Gurus), Rattan Muttoo (KlewdUp), and Josh Chin (Chronos Agency) to spill the tea on what actually works in 2025. They're talking how to go beyond RFM segments, AI voicemails, Justuno popups that actually convert, and why sending 3 emails in an hour is a cry for help—not a strategy. If you're still measuring success by open rates, we need to talk.