CASE STUDY

r.e.m. beauty systematically improved email health, maximizing impact of big campaigns

r.e.m. beauty systematically improved email health, maximizing impact of big campaigns

Using Orita's Highly and Moderately Engaged segments, we've refined our approach with customers who really want to hear from us. As a result, we’ve seen our click rate, LTV and other core metrics increase, for a healthier, better performing email program.

Tulsi Patel
SVP, E-commerce & Digital Marketing

Click Rate

Click Rate

+68%

+68%

Customer Lifetime Value

Customer Lifetime Value

+10%

+10%

YOY

YOY

YOY

Revenue per Recipient

Revenue per Recipient

+106%

+106%

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